This warranty covers the cost of the defective part and not the cost of removal, installation, painting or other incidental or consequential charges or damages. Dog boxes are not warranted to be 100% waterproof. This warranty is void if any damage to the product is due to misuse, abuse, neglect, accident, improper installation, or any other use contrary to the instructions accompanying this product. Warranty will be pro-rated based on the length of time since purchase. All warranty returns must be issued an RMA # before they can be returned to Owens for repair, replacement or refund. Any product found to be non-defective will not be eligible for warranty repair, replacement or refund and will be offered to be returned to the customer at the customer's expense. Product will be scrapped 10 days after customer notification. Shipping damage is not considered a warranty issue (please see Terms and Conditions tab for more information on products which have been damaged in shipping).